How Can We Help?
Owned and operated by Den District, we are here to help you build the space you have been planning.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Larger items like home gyms, massage chairs, and poker tables may require additional handling time depending on your location within the Continental U.S.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door. If you have not received tracking info within 3 business days, send us an email.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space, refer to our Return Policy page for full details on how to start the process.
Can I exchange an item for a different model?
We are happy to help you find the right piece for your room. Contact us within the return window and we can walk you through available options for an exchange. Please review our Return Policy for specific eligibility details.
How do I choose the right massage chair or home gym for my space?
Start by measuring the room where the piece will live, including ceiling height for home gyms and clearance around massage chairs. Our product pages include detailed dimensions and space recommendations to help you plan before you order.
Do your wine refrigerators require special installation?
Most of our wine refrigerators are designed for freestanding or built-in use and arrive ready to plug in. Each product page lists ventilation requirements and electrical specs so you can confirm compatibility with your setup before purchasing.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
We aim to answer every inquiry within one business day so your project stays on track.
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Your payment and personal information are protected by industry-standard encryption at every step.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
If a piece does not work in your space, our 30-Day Returns policy gives you room to make it right.
